Privacy Policy

Last Updated: 1st Oct 2025

At Pinnacle Passage Tourism, your privacy is our top priority. We are committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data when you visit our website pinnaclepassage.com, book services with us, or communicate with our team.

By using our website or services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, passport details, date of birth, and billing information when you book a service.
  • Travel Information: Flight details, accommodation preferences, and travel itinerary required to provide services.
  • Payment Information: Credit/debit card details and payment confirmations (processed securely through trusted payment gateways).
  • Website Usage Data: IP address, browser type, device information, and pages visited, collected through cookies and analytics tools.

2. How We Use Your Information

We use your information for:

  • Processing bookings, reservations, and payments.
  • Providing personalized travel services and customer support.
  • Sending booking confirmations, invoices, and important updates.
  • Sharing offers, promotions, and newsletters (if you’ve opted in).
  • Improving our website, services, and customer experience.
  • Complying with legal and regulatory requirements.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance your browsing experience.
  • Remember your preferences and past activity.
  • Analyze website traffic and improve functionality.

You can manage or disable cookies in your browser settings. However, some features of the site may not function properly if cookies are disabled.

4. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share it with:

  • Service Providers & Partners: Airlines, hotels, cruise lines, visa service providers, and transport companies to complete your bookings.
  • Payment Gateways & Banks: To securely process payments.
  • Legal Authorities: If required by law, regulation, or legal process.

5. Data Security

We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no online transmission or storage system is 100% secure.

6. Your Rights

As a user, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your data.
  • Request deletion of your data, where applicable.
  • Withdraw consent to marketing communications at any time.

To exercise your rights, please contact us at info@pinnaclepassage.com.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their policies before providing any personal information.

8. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we discover such data has been provided, we will delete it immediately.

9. International Data Transfers

As a tourism service provider, we may transfer your information to partners and service providers located outside your country of residence. By using our services, you consent to such transfers, subject to applicable data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The latest version will always be available on pinnaclepassage.com.